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Aircraft Dispatcher

Job Description

An aircraft dispatcher has a responsibility to ensure all procedures in the Airport operations control centre are successfully co-ordinated, and departures of aircraft flights are on time. They must make sure the aircraft is prepared to depart by checking any work that needs undertaking is done to the correct standards and regulations, and within a time limit. The payload (cargo weight, luggage, passengers and fuel) is calculated in order to distribute weight evenly and calculate the fuel necessary, and finally the aircraft dispatcher confirms the aircraft can depart when all compulsory checks have been completed.

Duties Include :

  • Use of computer systems.
  • A Co-ordinating activity to ensure aircraft departs on time.
  • Completing tasks under pressure on a strict time limit.
  • Communicating with airport teams and pilots.
  • Calculating fuel need and cost dependant on distance and weight of an aircraft.

Personal Qualities :

  • Remain calm under pressure
  • Work to tight deadlines
  • Have strong communication skills
  • Be Presentable
  • Work well within a team
  • Be Reliable and Conscientious
  • Have a positive attitude

Qualifications :

A good standard of Literacy and numeracy is required, most places would require at least an A*-C GCSE grade in both English and Maths. Experience of working in aviation can be useful - a good basic understanding of procedures for landing and take-off. Aircraft dispatchers receive training through specially designed courses and on-the-job training. This covers areas including aviation regulations, flight planning and how to use airline systems.

Working Hours :

A 24 hour operation is required for Aircraft dispatchers, including early mornings, overnight, weekends and bank holidays. Aircraft Dispatchers often work a shift system of 8 hours, five days a week. There is also time spent airside, which could mean being outside in all weather conditions.


Aircraft dispatchers can move on to Duty Manager or supervisor roles and then onto flight operations manager. They can also move into planning or ground services management.

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